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Novartis Animal Health Australasia Pty Limited
(NAH) respects your privacy. The personal information provided
by you will only be used by NAH to provide you with the products/services
you have requested or as otherwise permitted by the Privacy
Act 1988 (Cth.). This includes pet reminder emails and SMS
text messages you have requested. If you details are incorrect
or you do not want us to retain them on our database to contact
you in the future, please click on the Update Your Details
page of the website and amend or advise: The Privacy Officer,
NAH, Locked Bag 2003, North Ryde NSW 1670. Tel: 1800 633 768.
Fax:02 9888 8387.
Privacy
Policy Statement
1. Pledge on Privacy
The term "personal data" as used
in this Policy refers to information such as your name, birth
date, e-mail address or mailing address, that can be used
to identify you. Novartis will not process your personal data
without your consent.
In processing your personal data, we pledge
to fully comply with internationally recognized standards
of privacy protection. In so doing, we ensure compliance by
our staff with strict standards of security and confidentiality.
The next sections explain how and when we
collect personal data from you.
2. Intended Use
of Personal Data
Most of our services do not require any form
of registration, allowing you to visit our site without telling
us who you are. However, some services may require registration.
When you register with us, you may need to complete certain
fields (some are required and some are optional), as well
as choose a user name and password. In these situations, if
you choose to withhold any personal data requested by us,
it may not be possible for you to gain access to certain parts
of the site and for us to respond to your query.
Novartis processes personal data for specific
and limited purposes which we inform you about when we ask
you for information. For example, we may collect and use personal
data to provide you with products or services, to bill you
for products and services you request, to market products
and services which we think may be if interest to you, or
to communicate with you for other purposes. Information you
send to our customer service department is used only to help
resolve your problem and is otherwise kept private.
Novartis keeps your data only for as long
as is reasonably needed for such purposes and in accordance
with any applicable legal or ethical reporting or documentation
retention requirements.
3. Non-Disclosure
of Information
Novartis will not sell, share, or otherwise
distribute your personal data to third parties outside the
Novartis group. However, personal data may occasionally be
transferred to third parties who act for or on behalf of Novartis,
or in connection with the business of Novartis, for further
processing in accordance with the purpose(s) for which the
data were originally collected.
Where disclosure of personal data to a third
party is likely or necessary for whatever reason, Novartis
will, wherever possible, endeavor to ensure that the disclosure
and intended use of the data are clearly indicated.
Such third parties may operate different
privacy policies. However, we endeavor to ensure that such
third parties provide the same level of protection as Novartis
and, where appropriate, we will contractually require them
to process data transferred only for the purposes expressly
authorized by Novartis.
We will not share with third parties any
data about you that is sensitive (e.g., medical information)
in the absence of your prior and explicit consent. Your consent
may always be revoked by you at a later date. If consent is
revoked Novartis may not be able to carry out certain requests
made by you. Novartis will, where practicable, inform third
parties to whom your data have been transferred of your withdrawal
of consent.
4. Right of Access
You have the right to access and update your
personal data or to require their deletion. We endeavor to
ensure that personal data are up-to-date, accurate, and complete.
If you wish to access or correct your personal data held by
us, please click on the update your details section or e-mail
our data protection officer at privacy_ah.aus@novartis.com.
Your requests will be dealt with in a prompt and proper manner.
No charge will be levied for complying with a correction request.
However, for all other requests Novartis may charge a small
fee to cover its costs. Requests to delete personal data will
be subject to any applicable legal and ethical reporting or
document filing or retention obligations imposed on Novartis.
5. Security and
Confidentiality
To ensure the security and confidentiality
of personal data that Novartis collects on-line, Novartis
uses data networks protected, inter alia, by industry
standard firewall and password protection. Access to personal
data is restricted to those employees who have a need to use
the data and who have been trained to handle such data properly
and observe strict standards of confidentiality. If an employee
breaches our Privacy Policy he/she will be disciplined accordingly.
Staff compliance with our policies and procedures is regularly
audited and reviewed. While we cannot guarantee against any
loss, misuse or alteration to data, we try to prevent such
unfortunate occurrences.
6. Data Transfer
Abroad
Novartis is a global enterprise and has databases
in different jurisdictions. Novartis may transfer your data
to one of its databases
outside your country of domicile. If the level of privacy
protection in a country does not comply with recognized international
standards, we will ensure that data transfers to Novartis
databases in that country are adequately protected and that
the transfer of data to third parties in such countries will
not occur unless we obtain your express consent to such transfer
in advance.
7. Anonymous Data
and "Cookies"
Most of the information that Novartis collects
from its website(s) is anonymous information, such as the
pages you visit and searches you perform. When you visit our
website we do not collect any personal data from you unless
otherwise authorized by you.
Anonymous information is processed by Novartis
to help improve the contents of the site and to compile aggregate
statistics about individuals using our site for internal,
market research purposes. In so doing, Novartis may install
"cookies" that collect the first level domain name
of the user (e.g., "bigmail.com" from an e-mail
address of "john@bigmail.com") and the date and
time of access. "Cookies" by themselves cannot be
used to discover the identity of the user. A "cookie"
is a small piece of information which is sent to your browser
and stored on your computer's hard drive. Cookies do not damage
your computer. You can set your browser to notify you when
you receive a "cookie", this will enable you to
decide if you want to accept it or not.
8. Spamming
Novartis does not condone "spamming".
Spamming is defined as sending unsolicited e-mails, usually
of a commercial nature, in large numbers and repeatedly to
individuals with whom the sender has had no previous contact
or who have declined to receive such communications.
In contrast, where Novartis believes that
certain product, health, or other information is of importance
to you it reserves the right to inform you by e-mail whilst
giving you the choice of opting out of such service.
9. Personal Information
and Children
Novartis will not knowingly collect, use
or disclose personal data from a minor under the age of 13,
without obtaining prior consent from a person with parental
responsibility (e.g., a parent or guardian) through direct
off-line contact. We will provide the parent with (i) notice
of the specific types of personal data being collected from
the minor, and (ii) the opportunity to object to any further
collection, use, or storage of such information. Novartis
abides by the Children's Online Privacy Protection Act in
the U.S. and respects similar laws designed to protect children
in other countries.
10. Links to Other
Sites
This Privacy Policy applies only to Novartis'
websites to the exclusion of third party websites. Novartis
may provide links to other websites which we believe may be
of interest to our visitors. We aim to ensure that such websites
are of the highest standard. However, due to the nature of
the World Wide Web, Novartis cannot guarantee the standards
of every website link it provides or be responsible for the
contents of non-Novartis sites.
11. Contact Novartis
If you have any queries or complaints about
our compliance with this Privacy Policy, or if you would like
to make any recommendations or comments to improve the quality
of our Privacy Policy, please e-mail us at privacy_ah.aus@novartis.com
This privacy policy was effective as of July 1, 2000. We aim
to constantly improve the tools available to you to manage
the data that you provide to us. Please refer to this page
from time to time to review these and other new features.
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